To amend title 38, United States Code, to require call centers of the Department of Veterans Affairs to use multi-factor identification to verify the identity of callers in connection with high-impact veteran or beneficiary actions, and for other purposes.

# HR 7704 Summary **What the Bill Would Do** This bill would require the Department of Veterans Affairs (VA) to use multi-factor identification when veterans or their beneficiaries call VA call centers to conduct sensitive transactions. Multi-factor identification means verifying identity through multiple methods (such as a password plus a code sent to a phone) rather than relying on a single verification method. The bill aims to prevent unauthorized people from accessing veteran accounts and making changes to benefits or personal information. **Who It Affects** The bill directly affects veterans and their families who use VA call centers to manage benefits, claims, or medical services.

It would also impact VA call center operations, as they would need to implement the new verification procedures. **Current Status** HR 7704 was introduced by Representative Barry Moore (R-AL) in the 119th Congress and is currently in committee, meaning it has not yet been debated or voted on by the full House. The bill has not advanced to the Senate.